Comments on: Who Knew Customer Service Was Another DIY Task?

By: Cathy

Cathy — Mon, 16 Apr 2012 18:58:41 +0000

In reply to Ashley. It definitely is sad that we should be surprised when we receive good customer service. That's why, like Anne, I try to recognize that person to their supervisor, but it is a shame, as you said, Ashley, that it's come to that. I spent 30+ years in the insurance business and wonder how the non-experienced person navigates it. Thanks for sharing your story, Ashley - and good luck with that. :-)

By: Ashley

Ashley — Mon, 16 Apr 2012 18:48:31 +0000

Wow, Cathy. This really hits close to home lately. Especially when I was recently on what seemed to be a wild goose chase between a doctor’s office and my insurance company. Talk about wanting to pull my hair out. It’s a shame customer service has come to this. I think that’s an excellent way for a business to differentiate itself. Sad that that’s the case!

By: Cathy

Cathy — Sat, 14 Apr 2012 12:40:58 +0000

So that’s why I’ve been talking to myself all these years. 🙂 Great example of the new customer service – we’re supposed to be impressed that we can speak to a real person. 😀

Thanks for stopping by, tbaoo.

By: tbaoo

tbaoo — Sat, 14 Apr 2012 02:33:06 +0000

i talk to myself all the time, it’s the only way to get an answer i like. the feature of some of today’s insurance marketing in australia seems to be “you will speak to a real person” wow, things really have come full circle .. 😉

By: Cathy

Cathy — Fri, 13 Apr 2012 13:21:35 +0000

In reply to Lori.

*Blush* gee thanks, Lori. 🙂 By the comments, I’d say you are FAR from alone, Lori.

Thanks for sharing our rant. 🙂

By: Cathy

Cathy — Fri, 13 Apr 2012 13:20:15 +0000

In reply to Alicia. Hi Alicia: I am right there with you. I find it extremely difficult to find what you need and if you start a new topic/thread, they get really annoyed. You end up reading through page after page and never really finding exactly what you need. Thanks for sharing your pet peeve, Alicia. :-)

By: Lori

Lori — Fri, 13 Apr 2012 13:19:13 +0000

I love you, Cathy. Seriously –girl love for someone who speaks my kind of truth. I’m tired of companies telling me they can’t fix what they broke. Tired of automated messages saying “I’m so glad we connected!” If they really were glad, they’d say so personally. Hearing NOTHING is better than canned praise.

So many bad experiences — Verizon’s phone hell used to be one (they’ve cleaned up their act). Avast! hiring iYogi to “service” when all they do is browbeat your into buying things you don’t really need and then waste an hour of your time “fixing” by uninstalling/reinstalling. In that case, I’d RATHER do it myself.

Thank you for this. It’s good to know I’m not alone. 🙂

By: Alicia

Alicia — Fri, 13 Apr 2012 13:06:51 +0000

Wow! So true! I love the part about a forum. It especially annoys me when so many people are asking the same question and no one from the actual company steps (on their own forum) to help people out.

By: Cathy

Cathy — Fri, 13 Apr 2012 12:53:49 +0000

In reply to Kristen. Hi Kristen: I know what you mean. More than once I called AT&T at a number THEY put on a notice, only to be told when I called it, I had the wrong number and needed to call another number. And, no, they couldn't transfer me. Grrr...

By: Kristen

Kristen — Fri, 13 Apr 2012 01:40:47 +0000

I am with you on this one. I get so frustrated when there is no human with which to speak. I also find that often when you get a person on the phone that they transfer you around or ask you to call another phone number to be put on hold again. It seems there is a lot of service when a business is seeking you as a customer, but it goes away after you became a customer.