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The Hunt for Customer Service
Do you know the one factor that makes the difference in customer service? No, it's not ~ the fastest delivery the best product or the best deal All...
A New Appreciation of Valentine’s Day
I have never been a huge fan of Valentine's Day. Too commercial Too often single Too little of a sweet tooth There was one Valentine's Day that...
Book Review: Business Writing With Heart
Business writing receives its fair share of hits. So awful Too boring Out of touch Lynn Gaertner-Johnston's new book, Business Writing With Heart:...
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A Brother’s Strength
The human spirit is truly amazing. I worried about my trip to my brother's. He had lost his job. He had lost his house. And now he had lost his wife. Theirs was a love story interrupted. They parted ways before he went off to war - the war America scorned. He came...
Is the iPhone a Sign of Old Age?
After weeks of technology issues, culminating with the crash of my Blackberry, I was ready to go back to pen and paper. Make that a pencil With my luck, the ink would dry up For someone who was one of the last living persons on the face of the earth to get a cell...
How Your Social Media Lies Are Like Food Lies
Have you ever gotten serious about dieting and discovered little white lies about your food intake? You know what I'm talking about. I only eat the recommended fist-sized portion - maybe if you're channeling the Incredible Hulk I don't snack between meals - like those...
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